PACE CNY complies with Federal civil rights laws. PACE CNY does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (as defined in 45 CFR § 92.101(a)(2)).
PACE CNY provides the following:
Free aids and services to people with disabilities to help you communicate with us, such as:
○ Qualified sign language interpreters
○ Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language services to people whose first language is not English, such as:
○ Qualified interpreters
○ Information written in other languages
If you need these services, call PACE CNY at 1-888-728-7223 toll free number. For TTY/TDD services, call 1-800-662-1220.
If you believe that PACE CNY has not given you these services or treated you differently because of race, color, national origin, age, disability, or sex, you can file a grievance with Barbara Nutting, Director of Health Information and Compliance Officer by:
- Mail: 100 Malta Lane, North Syracuse, New York 13212
- Phone: 315-413-3126 (for TTY/TDD services, call 1-800-662-1220)
- Fax: 315-469-4737
- In person:115 Creek Circle, East Syracuse, New York 13057
- Email: [email protected]
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by:
- Web: Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
- Mail: U.S. Department of Health and Human Services
200 Independence Avenue SW., Room 509F, HHH Building
Washington, DC 20201 - Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Phone: 1-800-368-1019 (TTY/TDD 800-537-7697)